BLACK FRIDAY FAQs

Our Black Friday Sale runs from 8am AEDT Thursday 12th November to Monday 30th November 2026 at 11:59pm AEDT. VIPs get 24-hour early access from 8am AEDT Wednesday 11th November.

Be sure to sign up for updates as more styles are added to the sale over the period.  Sale stock is limited and styles may sell out before the sale ends.

Sign up here to receive the code when early access begins on 8am Wednesday 11th November (AEDT). 

From Thursday 12th November no code will be required to shop the sale. 

All sale items are final sale. They aren't eligible for return, exchange, store credit or refund, including for change of mind or sizing — please choose carefully and check the size guide and fit notes before you order.

Your rights under applicable consumer protection laws remain unaffected.

Due to the high volume of orders during our Black Friday Sale, please allow an extra 2-4 business days as our team works through every order with care.

Below are our standard shipping times:

A note on timing: Shipping timeframes are estimates only and can be affected by customs, courier delays and peak periods.

Orders placed before 2pm AEDT are typically dispatched the same business day. Orders placed after 1pm will be sent the next business day. 

Estimated delivery times once dispatched (you receive shipping confirmation email):

• Australia - Standard 2-8 business days, Express 1-4 business days
• United States - Express 2-4 business days
• New Zealand - Standard 6-12 business days, Express 4-6 business days
• Canada - Express 4-6 business days
• United Kingdom - Express 4-6 business days
• Rest of World - Express 4-6 business days

Our team is working hard to reply to every message as quickly as possible. During our peak sale period, please allow up to an extra 24 hours for a response. Thank you for your patience.

We’ll do our best to accommodate any changes to your order. Due to high order volumes during the sale, our responses may take a little longer than usual. Please get in touch as soon as possible at hello@kapri.co. Include your order number so we can find your order quickly. 

Only one discount code can be used per order, and discount codes can’t be combined with sale prices unless otherwise stated. 

Orders placed before 1pm AEST are typically dispatched the same business day. Orders placed after 1pm will be sent the next business day. Please allow a little extra time during sale periods and new pre-order launches - our team is working through every order with care.

Estimated delivery times once dispatched (you receive shipping confirmation email):

• Australia - Standard 2–8 business days, Express 1–4 business days
• United States - Express 2–4 business days
• New Zealand - Standard 6–12 business days, Express 4–6 business days
• Canada - Express 4–6 business days
• United Kingdom - Express 4–6 business days
• Rest of World - Express 4–6 business days

A note on timing: Shipping timeframes are estimates only and can be affected by customs, courier delays and peak periods.

Once your order is dispatched you’ll receive a confirmation email with your tracking link. If you haven’t received your tracking within two business days of ordering, please check your spam folder or get in touch with our team.

Yes. We offer complimentary shipping on orders over $150 to Australia, the United States and New Zealand. International orders ship free over $350 AUD (with regional thresholds applying for Canada and the UK). Full thresholds and rates live on our Shipping & Delivery page.

We dispatch from two warehouses so your order reaches you as quickly as possible. Australian and international orders (excluding the US) ship from our Australia-based warehouse via Australia Post or FedEx Express. All US orders ship from our Indiana warehouse via UPS.

Duties and taxes vary by destination and aren’t included in the product price unless calculated at checkout. These charges are set by your local customs authority and need to be paid before delivery. Unfortunately, we aren’t able to reimburse customs fees.

We send all orders via a traceable method and your tracking details can be found within the shipping confirmation email. Once your order has been picked up by the delivery partner we are no longer liable for any delays or lost/damaged items. If you believe an order has been lost, damaged or not delivered please lodge a claim directly with the relevant delivery company. In some cases the delivery company may ask you to get in touch with the sender as part of the claims process. If this is the case, please contact us at hello@kapri.co. 

We accept returns within 14 days of receiving your order (per the tracking information). To be eligible, your item must be unworn, in its original condition and packaging, and with all tags still attached. Pre-order items follow our standard 14-day return window from the date of delivery.

Sale items are unable to be returned. 

No. All sale items are considered final purchases and aren’t eligible for return, store credit, exchange or refund. For hygiene reasons, earrings also can’t be returned. 

You can lodge your return through our self-service returns portal at kapri-returns.loopreturns.com. If you’d prefer some help, send us an email at hello@kapri.co and we’ll guide you through it.

Yes, we offer size exchanges where stock is available. We recommend lodging your exchange as soon as possible to secure your new size - popular pieces sell quickly. If your size is unavailable, we’ll offer a store credit or refund instead.

Excludes sale items.

Return shipping is the customer’s responsibility. We recommend choosing a tracked service so your parcel is covered until it reaches us.

Once your return arrives with us it’s inspected by our team and processed within 3–5 business days. We’ll email you to let you know whether your return has been approved, and your refund or store credit will be issued automatically - refunds back to your original payment method, store credit straight to your inbox.

We’re so sorry. Please email hello@kapri.co within 7 days of receiving your order with your order number and a few photos of the issue, and we’ll sort it out as a priority.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and Shop Pay. Buy-now-pay-later options including Afterpay and Klarna are also available at checkout, subject to your country. All credit card transactions are securely processed by Shopify Payments. 

Prices on our site automatically display in your local currency where supported. Final charges are processed in the currency shown at checkout. If your card is held in a different currency, your bank may apply a small conversion fee.